If you need to cancel an order that has already been processed, reach out to our Customer Experience team straight away. You can submit a request or access chat via our website.
To make sure a we have all the relevant information, please provide our team with the following:
Contact us from your registered email address
Confirm the order number and delivery date for the order you wish to cancel
Please note: although we will do our best to process your request, we recommend letting us know at least 3 days before your scheduled delivery. Any order that has already been dispatched for delivery can’t be cancelled and will be fulfilled.