No, there is not a minimum subscription term, and no cancellation fees. This means you can make changes and cancel your subscription at anytime by simply logging into the customer portal.
Please bear in mind that you need to cancel or make any necessary changes to your order prior to the next scheduled payment. After the payment has been processed, your order will be locked in for delivery.
Other options before cancelling
If your order is not working for you, there are a few options which may assist you to ensure it matches your families needs that allow you to keep your subscription active
- Skip upcoming orders: Going away on holiday? Need a gap between your boxes. You can skip your next 10 orders to ensure it is arriving on a date that works for you.
- Change your delivery frequency: Select from weekly, fortnightly or monthly options
- Change the box type or size: Update the size of the box, and the type of items you receive (Fruit & Veg, Veg only, Fruit only, Meat etc)
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Cancel your subscription: no lock-in or minimum length, cancel at anytime.
Still need help?
Feel free to reach out to our customer experience team for support. You can submit a request or access chat via our website.