Credit Notes
If you’ve received a credit note related to your order from our Customer Experience team, there’s nothing you need to do! This is an administrative task we handle behind the scenes.
We will automatically apply the credit to your next order, so it will be deducted from your upcoming billing renewal without any extra effort on your part.
To view the credit, you will need to access your invoice which can be found in your order confirmation email.
Refund
If you’ve received a refund, this is handled through our payment provider and will be returned to your nominated payment method. Once a refund has been issued, it will be sent to your bank for processing. The time it takes for the refund to appear in your account can vary and typically ranges from 5 to 10 business days, depending on your bank's processing times.