Oh no, is it time to part ways? 😢
We’d love to say that our skin is as thick as a pineapple... but ouch! It hurts to lose you!
You can cancel your plan at anytime via the customer portal, just make sure that you cancel before the next scheduled payment to stop the upcoming delivery.
What's the best option?
There are a few ways you can manage your plan to ensure it fits with your needs.
- Skip upcoming orders: Going away on holiday? Need a gap between your boxes. You can skip your next 10 orders to ensure it is arriving on a date that works for you.
- Change your delivery frequency: Select from weekly, fortnightly or monthly options
- Change the box type or size: Update the size of the box, and the type of items you receive (Fruit & Veg, Veg only, Fruit only, Meat etc)
- Cancel your subscription: no lock-in or minimum length, cancel at anytime.
How to cancel your plan
Follow these steps to cancel your plan
- Log into the portal,
- Click on the menu drop down, select profile
- Scroll down and click Cancel Subscription
Need more information?
- Log into Your Customer Portal: Start by logging into your account
- Profile: Click on menu and select Profile from the drop down list.
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Cancel Subscription: Scroll down to the Cancel Subscription tile. Then click Cancel Subscription. You may be prompted to confirm your decision. Please follow the on-screen instructions to complete the cancellation process.
âš¡ Important Note:
Cancelling your subscription is final, and all delivery preferences will be reset. If you decide to come back, you’ll need to set everything up again. No cancellation notification will be sent via email, as you’ll be able to see your account status change immediately in the portal. Orders which have been paid and processed will still be delivered due to cut-off dates and timeframes.
Note
When cancelling, you’ll have the option to share why you’re leaving. We really appreciate you taking a moment to do this - it helps us keep improving for you (and the rest of the Farmers Pick community).
Once cancelled, no future unpaid orders will be processed. Any orders that have already been paid for will still be delivered as planned.
If you’ve already been charged for an upcoming order and need help, please get in touch as soon as you can.
Need more help?
Feel free to reach out to our customer experience team for support. You can submit a request or access chat via our website.