At Farmers Pick you are able to add and remove items at anytime prior to your order being processed, giving you full flexibility to curate orders suited to your needs.
- Log into the Portal: Start by logging into your customer portal and access the overview page.
- Shop: On this page, click on the option “Shop” under your subscription details.
- Pick Your Items: Once you’re on the Add Extras page, you can add any pantry or fridge items you like. You can even choose if you want the item as a “Once Off” or in “Every Order”.
- View Cart: Once you have finished selecting all the items you wish to purchase, click on the cart icon.
- Confirm Changes: Review all the items in your cart and click confirm changes once you are happy with your order.
- Free Shipping: Remember, there’s free shipping on orders over $175!
How to remove items from my upcoming order?
- Log into the Portal: Start by logging into your customer portal and access the overview page.
- View/Edit Upcoming: Click on View/Edit Upcoming
- Delete: Click on the delete icon next to the item you wish to remove.
- Save Changes: Confirm you are happy with your order and click confirm changes.
⚡ Important Note: Confirm Changes
You need to ensure you confirm the changes to your cart before they will be added or removed to/from your next order. Prior to this they will be sat in pending. If a pending item remains unconfirmed, you will receive an automated email reminder to the subscribed email address prior to renewal.
⚡ Important Note 2: Order Editing Deadlines
Once your payment is processed, your box is officially ordered, triggering a series of steps to ensure everything is fresh and ready for you. To minimise potential waste we kindly request that you give us 7 days’ notice for any changes or to skip a delivery. This allows us to manage logistics efficiently and ensure you receive the freshest produce.
To make things simple, we provide a clear count down so you know how long you have left to edit your order. Be sure to make any changes before this date to ensure you get exactly what you want!
For more information, head to our help article: How Do I Know The Deadline To Change My Order?
If you have any questions or need further assistance, feel free to reach out to our friendly Customer Experience team. We’re here to help!
Thank you for being a part of the Farmers Pick Community!