Providing delivery instructions allows our delivery parter to locate the safest spot for your order.
To assist you with this we have provided some pre-set options which you can chose from. These include:
- Front Doorstep
- Back Doorstep
- Back Porch
- Back Door
- Carport
- Other
If you have a specific spot in mind that isn’t covered by these options, you can select other and provide your own instructions. Remember, there’s a 100 character limit, and the drivers will only see these instructions upon arrival.
Update your Delivery Instructions
Follow these steps to add delivery instructions to your next order:
- Log into the customer portal
- Go to the menu dropdown, select My Delivery Preferences
- Scroll down to schedule, and click the edit icon.
- Make your edits and then click save.
Need more information?
- Log into Your Customer Portal: Start by logging into your account
- My Delivery Preferences: Click on Menu and select “My Delivery Preferences” from the drop down.
- Edit Preferences: Scroll down to "Schedule" and click on the Edit icon. Here you will be able to change your frequency, change your next delivery date and update your delivery instructions.
💡 HOT TIP: If you find yourself using the “Other” option, please keep your instructions simple and concise. Our drivers only see these instructions when they arrive at your location since their vans are pre-loaded with the day’s deliveries. This way, they can quickly understand your preferences and ensure your box is left exactly where you want it.