From time to time, public holidays may require small adjustments to our delivery schedule. Below, you’ll find everything you need to know about how we manage these changes and what to expect.
🍇Public Holiday Schedules
For active subscribers, we will contact you approximately four weeks prior to the public holiday if your usual delivery day is affected. Where possible, we’ll provide two alternative delivery dates for you to choose from.
Once you select your preferred date, you’ll be taken to a confirmation page - no further action is required. We’ll also send you a couple of reminder emails leading up to your delivery, so you don’t need to worry.
If neither of the proposed dates suit you, you’ll have the option at that time to skip the order instead.
If we don’t hear from you, we will allocate a new delivery date based on your location, working closely with our third-party delivery routing team to ensure minimal disruption to your schedule.
For new customers, depending on how close to the public holiday you sign up, we’ll keep you informed if your first delivery date needs to change. If you sign up within a few weeks of a public holiday, you may also have the option to skip your first order where applicable.
Our Customer Experience team is always happy to assist with access to your customer portal; however, they are unable to change delivery dates outside of the options provided.
We’re committed to keeping things as simple and stress-free as possible, even during busy holiday periods.