Farmers Pick apologizes for delivery delays and advises checking the SMS tracking link and delivery window (8 am-6 pm) for updates. They are developing in-portal tracking soon. If the box hasn't arrived after checking, customers should contact their Customer Experience team for assistance. They appreciate customers' understanding and support.
Oh no! We’re sorry to hear that your box hasn’t arrived as expected. We know how important it is to have your fresh produce delivered on time. While we strive to ensure timely deliveries through our dedicated team and reliable delivery partners, occasional delays can happen due to unforeseen circumstances like an accident or a van breakdown.
Before reaching out to us, let’s take a quick look at a few things:
Check Your SMS Tracking Link: You should have received an SMS tracking link that provides real-time updates on your delivery. This can help you see if your box is still en route.
Delivery Window: Our delivery window is between 6am and 7pm, so it’s possible that your box is still on its way and could arrive at any time within that period.
If you’ve checked the tracking link and still haven’t received your box, please don’t hesitate to reach out to our friendly Customer Experience team. Our dedicated delivery experts are here to help resolve the issue and will work closely with you to find the best solution possible.
Thank you for your understanding, and we appreciate your support as part of the Farmers Pick community!