We recommend refrigerating your order promptly to maintain freshness - within 1 hour in warm months and up to 2 hours in cooler periods. Your box includes an ice gel brick, is insulated, and delivered via refrigerated van. SMS tracking provides delivery updates unless opted out.
We recommend bringing your box inside and into the fridge as soon as possible to maintain the freshness of your order. In warmer months, it’s best to get your order into the fridge within 1 hour, and in cooler periods, you have a bit more time - up to 2 hours.
To help keep your order cool, your box includes an ice gel brick and is packed in an insulated box. Additionally, your order is delivered in a refrigerated van to ensure it stays fresh. For more accurate delivery tracking, you can use our SMS tracking feature to know exactly when your box will arrive - this is automatically set up and you will receive these texts the night before your box goes out, when it is close by and upon delivery unless you have opted out of SMS updates.