Oh no! We’re so sorry if something in your box is not right, this is not the experience we want you to have.
To help us resolve the issue as quickly as possible, please contact our customer experience team either via request or chat on our website, please ensure you:
use your registered email address
include a photo of what you have received (including the box if possible)
add a short description of what is missing, has been received incorrectly or is not up to standard.
Once we have all your details we will be able to review the order and check with our warehouse team to organise a resolution.