Farmers Pick allows subscription order changes via the customer portal until the order is processed and locked. They request a 7-day notice for changes or skips to minimize waste and support farmers. For last-minute cancellations, contact customer support at least 3 business days before delivery. Once orders are out for delivery, cancellations are not possible. Support is available for any questions or assistance.
At Farmers Pick, we want to make sure you have all the information you need to manage your subscription easily! Knowing the deadline to change your order is key to ensuring you get exactly what you want in your next delivery.
Finding the Deadline
- Login to the customer portal and head to the overview page.
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Here you will see a tile which shows a clear count down for how long you have to be able to edit your order before it is processed and locked.
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Once an order has been processed you will be unable to make any further changes, and this order will be in the preparing state which means that the order is already being packed and cannot be changed.
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Advance Planning: To minimise potential waste and help our farmers, we kindly request that you give us 7 days' notice for any changes or to skip a delivery. This allows us to manage logistics efficiently and ensure you receive the freshest produce.
Need More Help?
We understand that last-minute emergencies can occur. If you need to cancel a processing order, please reach out to our customer experience team no later than 3 business days prior to your delivery day, and we’ll do our best to assist you with a manual change or cancellation.
Please note that once your order is on the truck with our delivery partner within that 3-day window, we are unable to cancel the order.
If you're ever unsure or have further questions about deadlines or changes, feel free to reach out to our friendly customer experience team. We're here to help you make the most of your Farmers Pick experience!
Thank you for being part of our Farmers Pick community!