Farmers Pick advises customers to check their order summary in the portal for deadlines to change orders, with locked orders marked by a red highlight and lock icon. They request 7 days' notice for changes to minimise waste and ensure fresh produce. For last-minute cancellations, contact customer service at least 3 business days before delivery, as orders cannot be canceled once out for delivery.
At Farmers Pick, we want to make sure you have all the information you need to manage your subscription easily! Knowing the deadline to change your order is key to ensuring you get exactly what you want in your next delivery.
Finding the Deadline
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Check Your Order Summary: When you log into your customer portal, navigate to your upcoming orders. Each order will display a date along with a clear deadline for any edits or changes.
- Visual Cues: We’ve made it easy to spot orders that are locked for editing. Orders that are currently being processed will be highlighted in red with a lock icon next to them. If you see this, it means that order is already being packed and cannot be changed.
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Advance Planning: To minimise potential waste and help our farmers, we kindly request that you give us 7 days' notice for any changes or to skip a delivery. This allows us to manage logistics efficiently and ensure you receive the freshest produce.
Need More Help?
We understand that last-minute emergencies can occur. If you need to cancel a processing order, please reach out to our customer experience team no later than 3 business days prior to your delivery day, and we’ll do our best to assist you with a manual change or cancellation.
Please note that once your order is on the truck with our delivery partner within that 3-day window, we are unable to cancel the order.
If you're ever unsure or have further questions about deadlines or changes, feel free to reach out to our friendly customer experience team. We're here to help you make the most of your Farmers Pick experience!
Thank you for being part of our Farmers Pick community!