You can skip upcoming deliveries using the customer portal by logging in, viewing your next 10 orders, and selecting which to skip before the deadline. A 7-day notice is required to reduce waste and support sustainability. Customers can contact support for help managing their orders.
We understand that life can get busy, and sometimes you might need to skip a delivery. Whether you need some time to catch up on what is in your fridge and pantry, or you have an upcoming holiday, we've given you the control to organise your orders around your life.
Luckily, our customer portal makes this process simple and convenient!
Skipping a Delivery
- To get started, login into the customer portal.
- Ensure you are on the My Overview page
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Here, you will be able to see your upcoming delivery/order and your next 10 future orders. Allowing you to easily skip or resume your order prior to it being processed and locked.
- Each order will display the deadline for edits, so you’ll always know when you need to make changes by. Just select the order you want to skip, and follow the prompts to confirm your choice.
⚡ Important Notice: To help reduce potential waste for our hardworking farmers, we do require 7 days' notice to skip or change any confirmed orders. This ensures we can manage our deliveries effectively and maintain our commitment to sustainability. Plus, remember that you can only skip orders that are up to 10 in advance, so be sure to plan accordingly!
We want to make your experience as seamless as possible, so if you have any questions or need a little assistance, don’t hesitate to reach out to our friendly customer experience team. We're here to help you manage your deliveries with ease and ensure you always get the fresh produce you love!
Thank you for being a valued member of our community.